Consumer Duty - The Final Stretch
With only a couple of months to go until the 31st July deadline for new and existing products, you will likely be knee-deep in finalising...
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- May 11
- 5 min
Operational Horizon: Performing Complaints Root Cause Analysis
Reading the latest FCA Complaints data report, we can see internal uphold rates remained steady over the past 12 months at c.60% and coup...
- Apr 5
- 3 min
Operational Horizon: preparing for mass claims
The UK financial services market is a complex and ever-changing industry, with a wide range of products and services available to consume...
- Mar 28
- 4 min
Outcomes Monitoring in a Consumer Duty World
[First Published by the PIMFA Winter Journal in March 2023] Overview The Consumer Duty will be the cornerstone of the future regulatory...
- Mar 8
- 5 min
Joining the Dots - Considering the Price and Value Outcome
[First Published by the CCTA magazine in March 2023] Overview The price and value of regulated financial services products have long been...
- Dec 7, 2022
- 3 min
Reg Update: PS22/14 - Consumer Redress Scheme for Unsuitable Advice to Transfer Out of British Steel
On the 28th of November, the FCA issued PS22/14, outlining the final scope of the - Consumer redress scheme for unsuitable advice to transfe
- Nov 14, 2022
- 6 min
Product Governance in a Consumer Duty World
Read our latest blog where we talk specifically about Outcome 1 – Products and Services from the Consumer Duty.
- Nov 9, 2022
- 3 min
Evidencing Outcomes in a Consumer Duty World
How can firms evidence against the requirement to undertake customer-focused outcomes testing. Read more here.
- Oct 18, 2022
- 4 min
FCA Request for Information: Cost of Living Forbearance outcomes testing work
Read more about the FCA's recent 'Request for Information: Cost of Living' and what this means for firms.
- Aug 11, 2022
- 4 min
Undisclosed commission – the new battleground for brokers and lenders within motor finance?
Undisclosed commission is fast becoming the new target area for claims management action. Read more about the changes we have noted here.
- Jul 4, 2022
- 4 min
Consumer Duty – Square 4's top tips to ensure a successful implementation
The FCA’s final regulations on its new ‘Consumer Duty’ will be available by the end of July. Read more about how to prepare here.
- May 17, 2022
- 5 min
Diversity of thought and opinion – FCA Strategy, Business Plan 2022/23 and the new Consumer Duty
The transformation at the FCA under Nikhil Rathi, Chief Executive, is now in its second year. Read more about our view on key changes.
- Apr 12, 2022
- 3 min
FCA Strategy and Business Plan 2022/23
The FCA have issued their three-year strategy and the FCA Business Plan 2022/23. Read more here.
- Feb 7, 2022
- 5 min
Reforming the Appointed Representative regime – a spotlight on Principal and hosting firms
We highlight the key messages from CP21/34 and outline the steps that firms should be considering to best prepare for the forthcoming change
- Jan 7, 2022
- 1 min
Consumer Duty White Paper - Prepare for tomorrow, today
The Consumer Duty is a 'paradigm shift' - find out about the aims and objectives of this change in our latest whitepaper. Download today.
- Dec 9, 2021
- 4 min
The new Consumer Duty - higher standards of consumer protection, but what does this mean for firms?
The FCA is consulting for a second time in relation to the Consumer Duty. Read our synopsis in relation to CP21/13 here.
- Nov 8, 2021
- 4 min
Raising standards in the Appointed Representative Regime
Principal and Appointed Representatives (ARs) is a key FCA focus area. Read more about the latest changes and expectations here.
- Oct 7, 2021
- 2 min
Square 4 Partners announce latest appointments following successful launch
Square 4 Partners Ltd have announced the latest additions to their leadership and consulting team.
- Oct 5, 2021
- 2 min
The FCA’s approach to assessing firms’ culture is rapidly evolving
The FCA’s approach to assessing firms’ culture and its future direction is changing. Find out more here.
- Sep 14, 2021
- 4 min
Raising the vulnerability bar - ensuring good outcomes for consumers
Creating processes enables firms to achieve efficiency, but does process get in the way of supporting customers in vulnerable circumstances?
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