By Darren Fisher - Advisory Director, Tracy Auchterlonie - Principal Consultant | 24/10/2024

Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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Board Report

Dear CEO: A Letter to Providers of Lifetime Mortgages

FCA sets out key supervision priorities for lifetime mortgage providers On 24 October 2024, the …

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Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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Square 4’s Top 10 Tips To Prepare Your Firm For Your Next CASS Audit

As we head into the autumn, many firms are working with their auditors to prepare …

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FCA’s increasing use of Skilled Persons Reviews

Earlier this week, the Financial Conduct Authority (FCA) published its latest figures relating to the …

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CEO Office

March 2024 – FCA Dear CEO Letter – Our Take

In March 2024 the FCA published its latest update on its Asset Management and Alternatives …

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London High-rise Commercial Buildings including the Gherkin view over the city

White Paper – Borrowers in Financial Difficulty (BiFD)

In this comprehensive white paper, we provide critical insights to guide firms in supporting their …

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Cost of Living Coin Britain Pound Finances

FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

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Forbearance – Taking an Individual Customer Approach

Now more than ever, best practice collections activity requires active and personalised customer engagement. The …

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