Consumer Credit Archives

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

By Veenita Sharma - Consultant | 06/09/2024

Earlier this week, the Financial Conduct Authority (FCA) published its latest figures relating to the …

By Tom Jeffery (Operations Director) & Sean Kulan (Client Relationships Director) | 05/09/2024

The Payment Systems Regulator (PSR) in the UK has a deadline of 7th October 2024 …

By Darren Fisher (Advisory Director) & Tom Jeffery (Advisory Director) | 23/05/2024

On 9 May 2024, the Financial Conduct Authority (FCA) published a notice of undertaking under …

By Tom Jeffery (Advisory Director - Operations & Remediation) & Darren Fisher (Advisory Director - Regulatory) | 18/04/2024

On 12 April 2024, the Financial Conduct Authority (FCA) wrote a Dear CEO letter to …

By Darren Fisher (Advisory Director) & Tom Jeffery (Advisory Director - Operations & Remediation) | 02/02/2024

In this comprehensive white paper, we provide critical insights to guide firms in supporting their …

By Tom Jeffery - Advisory Director (Operations & Remediation) | 24/01/2024

Today (24th January 2024) the FCA hosted a webinar on the temporary changes to complaint …

By Tom Jeffery - Advisory Director (Operations & Remediations) | 11/01/2024

Today (11th January 2024), the FCA issued Policy Statement PS24/1 outlining temporary changes to handling …

14/11/2022

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …