Consumer Duty Archives

Portfolio letter: FCA’s expectations for SIPP Operators The FCA has issues a Dear CEO Letter …

By Darren Fisher - Advisory Director, Tracy Auchterlonie - Principal Consultant | 24/10/2024

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

By Alice Buckley - Consultant | 11/10/2024

Background & Regulatory Focus Pure Protection (PP) products have been out of the regulatory spotlight …

By Alice Buckley - Consultant | 11/10/2024

Background The FCA has previously explored practices in relation to value in the distribution chain …

By Simon Goryl & Sara Haworth | 30/09/2024

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …

By Veenita Sharma - Consultant | 06/09/2024

Earlier this week, the Financial Conduct Authority (FCA) published its latest figures relating to the …

By Tom Jeffery (Operations Director) & Darren Fisher (Advisory Director) | 14/08/2024

Good complaint handling has never been a more important part of a firm’s customer support …

By Sara Haworth – Senior Consultant | 05/08/2024

‘A Feast of Frogs’ On the 31st July 2024, the FCA presented a webinar on …

By Sara Haworth – Senior Consultant | 26/07/2024

With the deadline fast approaching for firms to deliver their first ever Consumer Duty Board …