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By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

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By Darren Fisher - Advisory Director, Tracy Auchterlonie - Principal Consultant | 24/10/2024

Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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By Simon Goryl (Advisory Director), [First published in the PIMFA Winter Journal 2024) | 15/03/2024

How implementing the Consumer Duty can help deliver your ESG objectives

As the old saying goes, you wait ages for a bus and then two come …

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