Service Overview

Experienced resource that scales quickly to respond to consumer demand.

We rapidly supply experienced resources for all consumer-facing and back-office roles within financial services, from basic data entry to complex para-planner expertise. We can provide a small number of skilled resources to work within your existing teams to respond quickly when your volumes increase. Or when it’s to respond to larger scale demands, we can mobilise standalone operations with our own experienced managers and oversight.

Roles we can provide:

  • DSAR Administrator & Administrators

  • Customer Service Agents

  • Complaint Handlers/FOS Handlers

  • Collection Agents

  • Level 4 & 6 Paraplanners

  • File Reviewers

  • Financial Crime Analysts

  • Underwriters

  • Claim Handlers

  • Quality Assessors

  • Outcome Testers

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Service Benefits

  • Access to our database of 3000+ experienced colleagues
  • Swift mobilisation, averaging 2 weeks from your initial request
  • Helps to manage holiday season attrition and operational backlogs
  • Enables you to increase resource for a short period to deliver effective operational or regulatory changes
  • Provides a quick response to mass claims and remediation events, so you can minimise any impact on BAU operations

Benefit:

We know that traditional recruitment can be costly and time-consuming, and it’s often not the right answer when you need to respond to urgent capacity problems.  By providing skilled resource on a short-term basis (anywhere from 10 days up to 12 months), we can resolve these challenges for you.

Our people all come with experience and relevant qualifications in their field, so you save time and costs that would normally be spent in the early training and speed to competency period.

Before placing anyone with your business, we work with you to understand your business and individual needs, so that we can tailor our resources to provide the best solution.  Whether this is 1 or 100 people, we work together to bring the flexibility you need.

 

FAQ

Q. How quickly can you provide resources?

A. Our database of 3000+ pre-registered candidates allows us to identify suitable people for you at pace.  From the initial request, our average speed to deployment is 2 weeks, which allows for our screening process and IT set up to be completed.

Q. Is there a minimum or maximum resource number you can provide?

A. We provide a bespoke solution, and so can place anywhere from 1 to 100+ colleagues with you when you need them.

Q. What checks do you perform on your resources?

A. We pride ourselves on finding the right candidates to ensure that they not only have the right experience, but also demonstrate the right behaviours and skills to succeed. Before starting with you, all candidates will be interviewed by our experienced resourcing team, and if selected, our dedicated QA function (in partnership with Experian) will undertake stringent referencing and vetting checks.  This includes as a minimum standard: Identify Verification, Right to Work, Financial Soundness, 3-Year Occupational History and Basic DBS Check

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