The Ingredients to a Successful Complaints Target Operating Model
MoreCall: 0845 139 4444
Email: hello@square4.com
Call: 0845 139 4444
Email: hello@square4.com
The Telecommunications and Utilities sector is critical to ensure UK infrastructure remains fit for purpose. Regulatory frameworks are pivotal in shaping market dynamics, ensuring fair competition, and safeguarding consumer interests. As the industry continues to evolve, customer outcomes and regulatory compliance remain essential for companies.
Square 4 boasts a track record of aiding businesses, enabling them to concentrate on their core competencies while leveraging our expertise. We specialise in customer service and regulatory compliance, assisting businesses in achieving the equilibrium among operational efficiency and customer satisfaction, all whilst ensuring regulatory compliance. Our clients enjoy a collaborative, partnership-based approach that fosters sustainable growth. With many telecommunications and utilities firms now also regulated by the FCA, we are well placed to support in the read across and expectations of the regulator.
Examples of areas we support clients include complaints excellence, supporting customer servicing, assisting customers in arrears and the wider collections journey and supporting operational services centres with seasonal spikes in specialist front-line resources.
At Square 4 Partners, we are more than just a consultancy – we are a collective force of accomplished experts, dedicated to advancing and transforming regulated businesses.
With a proven track record of delivering results that matter and a holistic commitment to delivering excellence, we offer a comprehensive range of services that empower financial institutions to thrive in an ever-evolving landscape.
Advisory
Square 4 Partners' advisory services are the bedrock of our reputation. Whether it's navigating complex regulatory changes, optimising operational efficiency or strengthening your control environment, our experts deliver customised advisory solutions to drive growth, resilience, and success.
Resourcing
Our resourcing solutions are tailored to the unique needs of telecommunications and utilities businesses. We understand that the right talent can make all the difference in achieving your strategic objectives. Our extensive network and industry insights enable us to source and place top-tier professionals who align perfectly with your organisational requirements, ensuring that your team is equipped to excel.
Recruitment
Our recruitment services go beyond just matching skillsets – we match cultural fit and vision, ensuring that the professionals we place become valuable, long-term assets to your team. Our rigorous recruitment process is underpinned by our extensive industry knowledge, resulting in placements that have a lasting impact.
Learning and Development
Square 4 Partners' learning and development programs are designed to equip your staff with the knowledge and skills necessary to stay ahead. Our customised training modules, crafted by industry experts, empower your team to adapt to emerging trends and navigate the challenges of the modern telecommunications landscape.
Sign up to our Insights