Overview

The Telecommunications and Utilities sector is critical to ensure UK infrastructure remains fit for purpose. Regulatory frameworks are pivotal in shaping market dynamics, ensuring fair competition, and safeguarding consumer interests. As the industry continues to evolve, customer outcomes and regulatory compliance remain essential for companies.

Meeting

Square 4 boasts a track record of aiding businesses, enabling them to concentrate on their core competencies while leveraging our expertise. We specialise in customer service and regulatory compliance, assisting businesses in achieving the equilibrium among operational efficiency and customer satisfaction, all whilst ensuring regulatory compliance. Our clients enjoy a collaborative, partnership-based approach that fosters sustainable growth. With many telecommunications and utilities firms now also regulated by the FCA, we are well placed to support in the read across and expectations of the regulator.

Examples of areas we support clients include complaints excellence, supporting customer servicing, assisting customers in arrears and the wider collections journey and supporting operational services centres with seasonal spikes in specialist front-line resources.

Our expertise

At Square 4 Partners, we are more than just a consultancy – we are a collective force of accomplished experts, dedicated to advancing and transforming regulated businesses.

With a proven track record of delivering results that matter and a holistic commitment to delivering excellence, we offer a comprehensive range of services that empower financial institutions to thrive in an ever-evolving landscape.

Case Studies

Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape

The UK has been gripped with economic uncertainty since 2020 following the...

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Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape
Case Studies

Raising the vulnerability bar – ensuring good outcomes for consumers

Creating processes enables firms to achieve operational efficiency and supports risk...

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Raising the vulnerability bar – ensuring good outcomes for consumers
Case Studies

Joining the Dots – Considering the Price and Value Outcome

Overview The price and value of...

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Joining the Dots – Considering the Price and Value Outcome
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Meet the Sector Leads:

Zein Al-Bader

Zein Al-Bader

Managing Director

Zein is an experienced commercial and operations executive with a fifteen-year track record of...

Tom Jeffery

Tom Jeffery

Operations Director

Tom works closely with clients to ensure their Operations and Remediation programmes are fit for...

Alison Fitchie

Alison Fitchie

Senior Operations Manager

Alison Fitchie is a Senior Operations Manager at Square 4, bringing over 20 years of expertise in...

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