Service Page | Square 4 Managed Services

Deliver operational excellence to put customers front and centre of everything you do

Following the introduction of Consumer Duty, firms must increasingly assess their operations from the perspective of customer expectations, with a heightened focus on delivering positive outcomes.

From complaints to onboarding, firms are required to demonstrate that they deliver fair, measurable, and sustainable outcomes while operating at pace and with quality. At Square 4 Partners, we help clients deliver and improve technical processes, with regulatory alignment built into daily operations at a competitive price point.

Our team comprises:

Specialist practitioners with direct experience of managing regulated operations
Experienced financial services resources to deliver productivity and quality as an extension of your brand
Compliance and conduct experts with FCA supervisory experience who assure our operations as standard and help us deliver against our continuous improvement remit
An expert transformation team with deep client-side experience who work pragmatically with our clients to achieve efficiencies

Delivering sensitive processes for regulated firms

We don’t just take on sensitive regulated processes - we improve them. Our approach ensures the people, systems, and controls behind your operations drive good customer outcomes and stand up to regulatory scrutiny.

We help our clients with:

Complaints handling
Running and optimising complaint operations at scale, with fair outcomes front and centre
Fraud and AML
Efficient investigations which help you manage risk and achieve compliance
Onboarding & KYC
Delivering efficient, customer-friendly onboarding with embedded, risk-based due diligence and ensuring all customer interactions are supported by the right checks, controls, and documentation
Collections
Delivering responsible, compliant, and customer-focused collections and associated financial support
Outcomes Testing
Delivering our award-winning outcomes testing framework to provide confidence over outcomes

Our Credentials

Successfully managed an end-to-end remediation programme for a leading independent finance house to address a period of non-compliance under Section 77A of the Consumer Credit Act. We proactively contacted and redressed all impacted customers within a 12-week timeframe
Designed and delivered a remediation programme for a leading investment provider to resolve a historic payment issue. We delivered a fully managed, ringfenced operation, which resulted in a less than 1% re-contact/escalation rate
Delivered a complaints handling service for a leading motor finance firm, which transferred delivery from client BAU to our secure outsourced centre of excellence, with our operation delivering 30% higher productivity

Managed Service

Deliver operational excellence to put customers front and centre of everything you do

Delivering sensitive processes for regulated firms

Get in touch today

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