Consumer Duty Board Reports: Lessons from the industry, research, and regulation
The FCA’s 16 April 2026 publication: Year 2 Consumer Duty Board Reports: Progress and What …
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The FCA’s 16 April 2026 publication: Year 2 Consumer Duty Board Reports: Progress and What …
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Fees and charges remain under close review as the FCA increases its scrutiny of how …
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The Financial Conduct Authority’s (FCA) publication of CP26/20 represents a significant evolution in the regulation …
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In February 2026, to coincide with the start of the FCA’s review of firms’ approaches …
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Strategic collaboration combines regulatory expertise, intelligent compliance training for colleagues and AI-enabled outcomes validation to …
Learn MoreThree years on from the introduction of the Consumer Duty, the FCA’s supervisory messaging has …
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In July 2026, the FCA refreshed its multi-firm review of the consumer support outcome, setting …
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Three years after implementation, the challenge for insurers is no longer Consumer Duty compliance; it …
Learn MoreThe Upper Tribunal has partially suspended the FCA’s proposed industry-wide motor finance redress scheme, pending …
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On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …
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In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …
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With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus shifted …
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Complaints data, it appears, is like waiting for buses. You wait a while and two …
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It’s almost six months on from the 31 July implementation deadline – so what’s next? …
Learn MoreInsights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …
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