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By Tom Jeffery (Operations Director) & Darren Fisher (Advisory Director) | 14/08/2024
Good complaint handling has never been a more important part of a firm’s customer support …
Learn MoreGood complaint handling has never been a more important part of a firm’s customer support …
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With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …
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Earlier this week, the Financial Conduct Authority (FCA) published its latest figures relating to the …
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The Payment Systems Regulator (PSR) in the UK has a deadline of 7th October 2024 …
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For the first time in its history, the FCA has publicly censured an auditor for …
Learn More‘A Feast of Frogs’ On the 31st July 2024, the FCA presented a webinar on …
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With the deadline fast approaching for firms to deliver their first ever Consumer Duty Board …
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Good complaint handling has never been a more important part of a firm’s customer support …
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It’s almost six months on from the 31 July implementation deadline – so what’s next? …
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In this comprehensive white paper, we provide critical insights to guide firms in supporting their …
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Today (11th January 2024), the FCA issued Policy Statement PS24/1 outlining temporary changes to handling …
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In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …
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