By Darren Fisher - Advisory Director, Tracy Auchterlonie - Principal Consultant | 24/10/2024

Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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Outcomes Monitoring – A Good Practice Guide

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …

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london financial and commercial skyscrapers

Ongoing Service Proposition – A Call To Action

Backdrop It will not surprise some that ongoing service propositions are in the regulatory spotlight …

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Root Cause Analysis

Operational Horizon: Performing Complaints Root Cause Analysis

Root Cause Analysis – a broader scope required under the Consumer Duty Performing Root Cause …

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Board Report

Dear CEO: A Letter to Providers of Lifetime Mortgages

FCA sets out key supervision priorities for lifetime mortgage providers On 24 October 2024, the …

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Dear CEO: A Letter to SIPP Operators

Portfolio letter: FCA’s expectations for SIPP Operators The FCA has issues a Dear CEO Letter …

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Operational Resilience – Lessons from the CrowdStrike Outage

It’s inevitable that there’s a lot of inter-reliance between firms, whether it’s for technology provision, …

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Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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Square 4’s Top 10 Tips To Prepare Your Firm For Your Next CASS Audit

As we head into the autumn, many firms are working with their auditors to prepare …

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London FCA News

Pure Protection Market Study MS24/1.1 – Preparing for Regulatory Action

Background & Regulatory Focus Pure Protection (PP) products have been out of the regulatory spotlight …

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General Insurance and Pure Protection Product Governance Thematic Review TR24/2 – Findings Summary

Background The FCA has previously explored practices in relation to value in the distribution chain …

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