Insights | Square 4

Consumer Duty in Insurance: practical steps for better understanding (and improving) outcomes

Three years after implementation, the challenge for insurers is no longer Consumer Duty compliance; it …

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By Roma Pearson - Managing Director - Regulatory & Market Strategy | 13/07/2026

FCA Motor Finance Developments: Delayed Timetable, Undiminished Expectations

The Upper Tribunal has partially suspended the FCA’s proposed industry-wide motor finance redress scheme, pending …

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By Sara Haworth - Principal Consultant & Dean Ritchie - Consultant | 26/06/2026

Low Financial Resilience and Equity Release: Why Vulnerability is the Core Advice Challenge

FCA analysis shows that low financial resilience affects a significant proportion of UK adults. The …

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By Matthew Drage - Managing Director: Technology Solutions | 26/06/2026

The Collections Journey Under the Microscope: Key Insights From Assure 4’s AI Outcomes Testing

Collections is where operational processes, customer vulnerability, affordability, communication quality and commercial decision making all …

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By Nicola Crump - Advisory Director | 16/06/2026

More Flexibility, More Accountability: What the FCA’s mortgage consultation means for firms

Last week, the FCA published a significant new consultation on mortgage lending, signalling what could …

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By Sara Haworth - Principal Consultant & Alice Buckley - Consultant | 08/06/2026

Bereavement and good outcomes – where expectation meets reality: what firms should take from the FCA’s latest review

The FCA’s latest announcement of its review into investment firms’ support for bereaved customers reinforces …

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By Darren Fisher - Senior Advisory Director | 27/05/2026

PS26/6: Senior Managers and Certification Regime review. What the FCA’s Latest SM&CR Changes Mean for Boards and Senior Managers

After several years of constructive feedback from industry, the FCA has taken a measured step …

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22/05/2026

Square 4 Partners Recognised in The Sunday Times Best Places to Work 2026

Square 4 Partners is proud to announce its inclusion in The Sunday Times Best Places …

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By Roma Pearson - Managing Director - Regulatory & Market Strategy | 18/05/2026

Consumer Duty in 2026: Research by Square 4 provides vital insight for Boards.

Square 4 Partners’ 2026 Consumer Duty Research Paper, Compliance, to Culture, to Customer Advocacy, draws …

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Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

All Posts

Consumer Duty in Insurance: practical steps for better understanding (and improving) outcomes

FCA Motor Finance Developments: Delayed Timetable, Undiminished Expectations

Low Financial Resilience and Equity Release: Why Vulnerability is the Core Advice Challenge

The Collections Journey Under the Microscope: Key Insights From Assure 4’s AI Outcomes Testing

More Flexibility, More Accountability: What the FCA’s mortgage consultation means for firms

Bereavement and good outcomes – where expectation meets reality: what firms should take from the FCA’s latest review

PS26/6: Senior Managers and Certification Regime review. What the FCA’s Latest SM&CR Changes Mean for Boards and Senior Managers

Square 4 Partners Recognised in The Sunday Times Best Places to Work 2026

Consumer Duty in 2026: Research by Square 4 provides vital insight for Boards.

2025 Consumer Duty Board Report – An Updated Guide

Goodbye TCF. Hello Consumer Duty.

Outcomes Monitoring – A Good Practice Guide

FCA & FOS Complaints Data – A Deep Dive

Consumer Duty: Annual Board Report – Don’t delay!

Unlocking Opportunity: The FCA’s Evaluation of General Insurance Pricing Practices Remedies