Outcomes Monitoring – A Good Practice Guide
MoreCall: 0845 139 4444
Email: hello@square4.com
Call: 0845 139 4444
Email: hello@square4.com
The FCA estimates that over 80% of UK adults hold a regulated credit product, with over £200 billion in total credit balances. It is, therefore, easy to see the vital role Consumer credit plays in UK financial services and the UK economy, helping consumers smooth their income and providing greater flexibility over their spending.
Square 4 works across all areas of consumer credit, including credit card providers, motor finance, high-cost credit, consumer finance, and specialist mortgage providers. This includes firms with lending or brokering permissions.
The regulatory burden on the consumer credit sector continues to grow, with the FCA continuing to identify and address concerns regarding firms’ conduct. Issues currently facing the sector include:
• Collections and forbearance
• Affordability assessments
• Complaints and redress
• Consumer Duty
• Undisclosed commission
• The emergence of Buy Now Pay Later (BNPL)
At Square 4 Partners, we are more than just a consultancy – we are a collective force of accomplished experts, dedicated to advancing and transforming the consumer credit sector.
Having supported consumer credit firms since their transition from OFT to FCA regulation in 2014, our teams have detailed knowledge and understanding of the regulatory and operational challenges facing firms.
Advisory
Square 4 Partners' advisory services are the bedrock of our reputation. Whether it's navigating complex regulatory changes, optimising operational efficiency or strengthening your control environment, our experts deliver customised advisory solutions to drive growth, resilience, and success.
Interim Solutions
We understand that the right talent can make all the difference. Our flexible Interim Solutions can support your in-house teams in critical areas such as collections and recovery agents, complaint handlers, outcomes testers and more. Our extensive network enables us to source and place top-tier professionals who align perfectly with your organisational requirements.
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