Overview

The FCA estimates that over 80% of UK adults hold a regulated credit product, with over £200 billion in total credit balances. It is, therefore, easy to see the vital role Consumer credit plays in UK financial services and the UK economy, helping consumers smooth their income and providing greater flexibility over their spending.

Business meeting on consumer credit

Square 4 works across all areas of consumer credit, including credit card providers, motor finance, high-cost credit, consumer finance, and specialist mortgage providers. This includes firms with lending or brokering permissions.

The regulatory burden on the consumer credit sector continues to grow, with the FCA continuing to identify and address concerns regarding firms’ conduct. Issues currently facing the sector include:

• Collections and forbearance
• Affordability assessments
• Complaints and redress
• Consumer Duty
• Undisclosed commission
• The emergence of Buy Now Pay Later (BNPL)

Our expertise

At Square 4 Partners, we are more than just a consultancy – we are a collective force of accomplished experts, dedicated to advancing and transforming the consumer credit sector.

Having supported consumer credit firms since their transition from OFT to FCA regulation in 2014, our teams have detailed knowledge and understanding of the regulatory and operational challenges facing firms.

Case Studies

Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape

The UK has been gripped with economic uncertainty since 2020 following the...

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Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape
Case Studies

Operational Horizon: Preparing for Mass Claims

The UK financial services market is a complex and ever-changing industry, with a...

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Operational Horizon: Preparing for Mass Claims
Case Studies

White Paper – Borrowers in Financial Difficulty (BiFD)

In this comprehensive white paper, we provide critical insights to guide firms in...

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White Paper – Borrowers in Financial Difficulty (BiFD)
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Meet the Sector Leads:

Paul Scott

Paul Scott

Managing Director

Paul is a proven leader of business, people and in managing high profile regulatory issues. Paul...

Tom Jeffery

Tom Jeffery

Operations Director

Tom works closely with clients to ensure their Operations and Remediation programmes are fit for...

Darren Fisher

Darren Fisher

Advisory Director

As Advisory Director, Darren focuses on leading compliance, and conduct risk and assurance-related...

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