Call: 0845 139 4444
Email: hello@square4.com
The resource demands on financial services firms vary greatly across the year, driven by a multitude of factors, from unplanned events to thematic regulatory work.
Having a partner who can provide timely access to financial services professionals can make all the difference. Square 4 Partners delivers interim resourcing solutions at speed. Our extensive team of regulatory and operational professionals can be deployed rapidly to support you through periods of disruption, transition, or growth.
Our team includes experienced professionals from across financial services, including:
Contact Centre Agents
Complaints Handlers
Collections Agents
Financial Crime Investigators
KYC / onboarding Agents
QA / QC
Trainers
Business Analysts
All team and operational management roles
High-Quality Resourcing with Dedicated Oversight and Rapid Deployment
As well as providing full oversight as standard for all resourcing engagements, we can deliver dedicated management support to oversee our resources if required.
We provide flexibility, speed, and quality, with a typical deployment time of three weeks (subject to scale and workforce planning to ensure a responsible ramp-up). Our clients rely on us to deliver trusted resources who quickly add value and stability.
Temporary operational support
From frontline teams to process specialists
Technical proficiency
We resource for complex and sensitive operations
Surge capacity
Scaling teams quickly to meet unexpected volumes
Subject matter expertise and multi-skilled resource
Bringing niche regulatory or operational capabilities and capacity on demand
Our Credentials
Deployed over 200 FTE for a Tier 1 bank to service complaint volumes as a result of rapid growth. Supported onboarding and training and worked with workforce planning to ramp up aligned with the client’s needs. Skilled resources were deployed in as little as two weeks
Rapid deployment of a knowledgeable complaint handling team for a UK investment firm, working to the client’s framework and demonstrating 50% productivity improvement vs. the client’s BAU team
Cleared a major complaints backlog for a leading motor finance firm, reducing the percentage of outstanding complaints aged over 56 days from 56% to less than 1% in three months
Partnered with a leading pensions and investments provider during a surge in Pension Commencement Lump Sum (PCLS) payment requests, providing both resources and a simplified process, which resulted in the clearance of 500+ claims in under 12 weeks
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