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Creating, implementing and embedding a new First Line Assurance Outcomes Monitoring Framework for a UK challenger bank

07/04/2023

Creating, implementing and embedding a new First Line Assurance Outcomes Monitoring Framework for a UK challenger bank

Scenario: To support our client’s transition to, and compliance with the Consumer Duty, the bank …

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Categories
case study
By Zein Al-Bader - Managing Director | 02/01/2023

Training 3,000 customer-facing employees on first-point-of-contact complaints management for a UK challenger bank

Scenario: As part of our client’s Consumer Duty planning activities, it identified significant challenges and …

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FCA
01/03/2022

Supporting a Savings Provider With Customer Service Operatives

Scenario:  Due to an increase in Bank of England base rate interest rates observed in …

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