Consumer Duty Archives

Three years into the Consumer Duty, most firms have built an outcomes testing capability of …

By Sara Haworth - Principal Consultant | 25/08/2026

The FCA’s 16 April 2026 publication: Year 2 Consumer Duty Board Reports: Progress and What …

By Darren Fisher - Senior Advisory Director | 07/08/2026

In February 2026, to coincide with the start of the FCA’s review of firms’ approaches …

By Maria Gasiorowska - Senior Consultant & Alice Buckley - Consultant | 29/07/2026

Three years on from the introduction of the Consumer Duty, the FCA’s supervisory messaging has …

By Darren Fisher - Senior Advisory Director | 17/07/2026

Three years after implementation, the challenge for insurers is no longer Consumer Duty compliance; it …

By Sara Haworth - Principal Consultant & Dean Ritchie - Consultant | 26/06/2026

FCA analysis shows that low financial resilience affects a significant proportion of UK adults. The …

By Roma Pearson - Managing Director - Regulatory & Market Strategy | 18/05/2026

Square 4 Partners’ 2026 Consumer Duty Research Paper, Compliance, to Culture, to Customer Advocacy, draws …

By Square 4 Team | 15/05/2026

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

By Darren Fisher | 26/02/2026

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus shifted …