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By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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By Sara Haworth - Principal Consultant & Alice Buckley - Consultant | 08/06/2026

Bereavement and good outcomes – where expectation meets reality: what firms should take from the FCA’s latest review

The FCA’s latest announcement of its review into investment firms’ support for bereaved customers reinforces …

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By Darren Fisher - Senior Advisory Director | 27/05/2026

PS26/6: Senior Managers and Certification Regime review. What the FCA’s Latest SM&CR Changes Mean for Boards and Senior Managers

After several years of constructive feedback from industry, the FCA has taken a measured step …

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By Sara Haworth - Principal Consultant | 05/05/2026

Consumer Duty Board Reports: What strong reports look like – and where firms still fall short

Consumer Duty Board Reports are now a critical governance artefact. They provide Boards with an …

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Sky-high rise buildings in London for financial services.
By Lindsey Woodward - Principal Consultant | 29/04/2026

What the FCA’s Customer Due Diligence Review Really Signals

The FCA’s latest review of customer due diligence (CDD) processes doesn’t introduce new regulatory expectations; …

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By Alice Buckley - Consultant | 29/04/2026

New FCA retail disclosure regime – Understanding the New Consumer Composite Investments Regime

Background In December 2025, the FCA published a range of publications which impact UK investment …

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By Alice Buckley - Consultant | 14/04/2026

Targeted Support: From Policy to Implementation

The Financial Conduct Authority (FCA)’s Targeted Support regime is now live, with the authorisation gateway …

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London office
By Mani Johal - Senior Consultant | 14/04/2026

Good Customer Outcomes Don’t Manage Themselves

The FCA is no longer asking whether firms have outcomes monitoring frameworks in place. It …

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By Nicola Crump - Advisory Director | 10/04/2026

The FCA isn’t waiting: Six Papers, Ten Weeks, One Message

The FCA has published at least six good practice and areas for improvement papers in …

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By Darren Fisher | 09/04/2026

FCA Consumer Finance Regulatory Priorities 2026: Why Boards need to act now

On 17 March, the Financial Conduct Authority (FCA) published its Consumer Finance Regulatory Priorities Report …

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