In this comprehensive white paper, we provide critical insights to guide firms in supporting their customers effectively throughout the evolving arrears and collections landscape. With the Financial Conduct Authority (FCA) introducing several interventions post-pandemic, this white paper provides a framework for firms to better support customers facing payment difficulties.
The evolving credit market indicates a surge in household borrowing to sustain living standards, necessitating firms to adapt their collection strategies. This ‘Borrowers in Financial Difficulty’ (BiFD) white paper navigates this dynamic landscape, emphasising early engagement, impact analysis, and effective execution as key components in supporting customers facing payment difficulties.
To gain a deeper understanding of how your firm can better align with consumer and regulatory expectations, download the full white paper now.
Download
