With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has shifted towards ensuring firms deliver positive consumers outcomes, moving beyond traditional rules-based compliance. This white paper provides a comprehensive guide on implementing a robust, outcomes-based monitoring framework that aligns with the FCA’s expectations.
By prioritising outcomes monitoring, firms can not only meet regulatory requirements but also enhance transparency, accountability, and consumer trust. Our white paper offers practical insights into tracking and assessing consumer outcomes, identifying potential risks early, and fostering continuous improvement in product and service quality. It is an essential resource for financial services firms looking to stay ahead of regulatory changes and ensure their offerings deliver consistent value to consumers.
If you would like to discuss the contents of this white paper or find out more about how we can support your firm, please get in touch with us at hello@square4.com, or a member of the team below.
Simon Goryl– Advisory Director and Author
Sara Haworth – Senior Consultant and Author
Sean Kulan – Client Relationships Director
Elliot Cooper – Client Partner
*Having trouble downloading the white paper? Please reach out to hello@square4.com to receive a PDF copy.*
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