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23/10/2025

Square 4 Partners and CourtCorrect Announce Strategic Partnership to Transform AI-Powered Outcomes Monitoring – Assure 4

London, UK – [23rd October 2025] – Square 4 Partners, a professional services firm specialising …

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By Tom Jeffery - Advisory Director (Operations & Remediations) | 11/01/2024

The FCA Unveils Temporary Approach for Motor Finance Commission Complaints

Today (11th January 2024), the FCA issued Policy Statement PS24/1 outlining temporary changes to handling …

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For this blog, we’re talking specifically about Outcome 1 – Products and Services. Watch this space for future blogs representing the remaining outcomes.
14/11/2022

Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

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Compliance Monitoring Plan
09/11/2022

Outcomes Testing in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

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Cost of Living Coin Britain Pound Finances
18/10/2022

FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

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Motor finance commission - car
11/08/2022

Motor finance commission – the new battleground for brokers and lenders within motor finance?

Following the widely expected ban by the FCA on discretionary motor finance commission models, the …

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FCA
17/05/2022

Diversity of thought and opinion – FCA Strategy, Business Plan 2022/23 and the new Consumer Duty

The transformation at the FCA under Nikhil Rathi, Chief Executive, is now in its second …

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FCA BUSINESS PLAN
12/04/2022

FCA Strategy and Business Plan 2022/23

On 7 April 2022, the FCA issued two key documents. The first was their three-year …

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Appointed Representative Regime
02/02/2022

Reforming the Appointed Representative Regime – a Spotlight on Principal and Hosting Firms

The FCA recently published Consultation Paper 21/34 (CP21/34) aimed at improving the Appointed Representative (AR) …

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Consumer Duty
07/01/2022

Consumer Duty White Paper – Prepare for tomorrow, today

The FCA has stated that the new Consumer Duty is a ‘paradigm shift’ – find …

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