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By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

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Categories
Consumer Duty
07/01/2022

Consumer Duty White Paper – Prepare for tomorrow, today

The FCA has stated that the new Consumer Duty is a ‘paradigm shift’ – find …

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Consumer Duty
09/12/2021

The new Consumer Duty – higher standards of consumer protection, but what does this mean for firms?

The FCA is consulting for a second time on its wide-ranging regulatory overhaul and evolution …

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Business Photo
08/11/2021

Raising standards in the Appointed Representative Regime

The Principal and Appointed Representative (AR) relationship has always been an area of keen focus …

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05/10/2021

The FCA’s approach to assessing firms’ culture is rapidly evolving

Culture remains central to how the FCA supervises regulated firms, as highlighted by Sheldon Mills, …

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FCA
14/09/2021

Vulnerability – Ensuring Good Outcomes For Consumers

Creating processes enables firms to achieve operational efficiency and supports risk management. It provides a …

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12/07/2021

The FCA’s Consumer Duty – the continued evolution of outcomes-based regulation

We are all familiar with the concept of ‘Treating Customers Fairly’ or TCF – which …

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