On 15 February 2024, the Financial Conduct Authority (FCA) issued data requests to 22 of the UK’s largest financial advice firms, examining how ongoing advice services had been delivered over the past seven years. This review, closely linked to the Consumer Duty and its focus on delivering fair value, has placed a renewed emphasis on the quality, consistency, and evidencing of service propositions across the sector.
This mini guide explores:
Key findings from the FCA’s 2025 review
Practical steps firms should be taking now
An example framework for ongoing service remediation and assurance
Contact us:
If you would like to discuss the contents of this paper. Please reach out to us at hello@square4.com or contact our experts below:
Simon Goryl – Advisory Director
Luke Wootton – Client Relationship Director
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