London, UK – [23rd October 2025] – Square 4 Partners, a professional services firm specialising in governance, risk, and compliance, has announced a strategic partnership with CourtCorrect, a leading fintech specialising in AI-powered customer insight and resolution.
This collaboration combines Square 4’s deep regulatory expertise and track record in delivering complex change across financial services with CourtCorrect’s advanced artificial intelligence platform to bring to market a powerful new solution for AI-enabled outcomes monitoring, named Assure 4. Together, both firms are redefining how regulated firms identify, evidence, and remediate poor customer outcomes.
Driving a Step-Change in Outcomes Testing
Under increasing regulatory scrutiny and the FCA’s Consumer Duty, firms must now evidence good customer outcomes as a matter of operational necessity. The partnership between Square 4 and CourtCorrect introduces a smarter, scalable alternative to traditional manual testing — one that integrates technology, data, and expertise to provide real-time assurance and actionable insight.
Through the automation of Square 4’s award-winning outcomes testing model, we have unlocked a range of measurable benefits for our existing clients, including:
- Significant efficiency gains, freeing skilled resources for redeployment
- Expanded coverage across 6 core customer journeys
- Improved consistency in regulatory and fairness assessments
- Superior commercial outcomes, underpinned by robust root cause analysis to drive ongoing improvements
- AI-driven analytics, providing fast, accurate insights at scale
A Partnership Built on Innovation and Impact
The collaboration represents a shared commitment to innovation in the regulatory technology space and reflects both firms’ belief in using AI responsibly to drive better customer and commercial outcomes.
“We’re delighted to be partnering with CourtCorrect and harnessing technology to drive better regulatory, operational and commercial outcomes for our clients,” said Matthew Drage, Director of Technology and Co-Founder at Square 4 Partners. “Our partnership brings together deep industry expertise and transformative AI capability to create a step-change in how firms evidence and monitor customer outcomes. This represents the next evolution of outcomes testing, which is faster, smarter, and more consistent, empowering firms to deliver fairer treatment and greater assurance at scale.”
Ludwig Bull, CEO and Founder of CourtCorrect, added:
“We’re excited to work alongside Square 4 as the driving force behind their Assure 4 platform. In an age of rising operational costs and regulatory expectations, this partnership blends AI and financial services expertise to transform how firms identify, monitor, and remediate consumer harms.”
About the Partners
Square 4 Partners provides advisory and interim solutions to organisations operating in regulated markets. Renowned for delivering high-quality regulatory and operational change, Square 4 helps clients navigate conduct, financial crime and operational risk with confidence.
CourtCorrect is a London-based AI company specialising in the safe deployment of artificial intelligence to improve efficiency, quality and root cause analysis in complaints management. Its technology processes tens of thousands of cases each week across financial services and other regulated industries.
This partnership marks a significant milestone in advancing both firms’ shared mission — to drive better customer and commercial outcomes.
Interested in learning more?
Book a demo with the Square 4 team to see how our AI-powered outcomes testing can transform your outcomes monitoring framework and unlock value across your operation, or explore our new webpage, Assure 4.
Please contact assure4@square4.com for further details.
