With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus shifted towards consumer outcomes, moving further beyond traditional, rules-based compliance. Our latest white paper reflects the next phase of this shift, as firms are increasingly expected to evidence that their approaches deliver real, measurable improvements in customer outcomes.
The FCA’s 2025/26 Outcomes Monitoring Review marks a more intensive stage of supervision, where the focus is no longer on frameworks alone, but on the quality of insight, judgement, and decision-making behind them. Firms must now move beyond intention and demonstrate outcomes through credible evidence, supported by effective monitoring and clear management action.
Our white paper offers practical insights into assessing customer outcomes, identifying risks early, and strengthening the link between monitoring and decision-making. It is an essential resource for firms seeking to align with evolving FCA expectations and deliver consistent value to consumers.
To read the full paper, please click the button below. You can click the link to learn more about how we can support your firm with Outcomes Monitoring.
If you would like to discuss any of the issues or find out more about how we can support your firm. Please get in touch with us at hello@square4.com, or a via a member of our team:
Darren Fisher – Senior Advisory Director & Author
Sean Kulan – Client Relationship Director
*Having trouble downloading the white paper? Please reach out to hello@square4.com to receive a PDF copy.*
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