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By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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Categories
London High-rise Commercial Buildings including the Gherkin view over the city
By Darren Fisher (Advisory Director) & Tom Jeffery (Advisory Director - Operations & Remediation) | 02/02/2024

White Paper – Borrowers in Financial Difficulty (BiFD)

In this comprehensive white paper, we provide critical insights to guide firms in supporting their …

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Board Report
By Darren Fisher - Advisory Director | 19/12/2023

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

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Paperwork
By Matthew Drage (Managing Director) & Manbir Johal (Consultant) - [First Published by Collaboration Network] | 14/11/2023

Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape

The UK has been gripped with economic uncertainty since 2020 following the Coronavirus pandemic. Since …

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Business
By Simon Goryl - Advisory Director | 09/11/2023

Regulatory Summary – Dear CEO Letter: FCA Expectations for Wealth Management & Stockbroking firms

On the 8th November, the FCA issued a Dear CEO Letter: FCA Expectations for Wealth …

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By Darren Fisher (Advisory Director) & Natalie Baglin (Senior Consultant) | 12/10/2023

Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

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Consumer Duty
By Natalie Baglin - Senior Consultant | 31/05/2023

Consumer Duty – The Final Stretch

With only a couple of months to go until the 31st July Consumer Duty implementation …

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outcomes monitoring
By Matthew Drage - Managing Director | 28/03/2023

Outcomes Monitoring in a Consumer Duty World

[First Published by the PIMFA Winter Journal in March 2023] Overview The Consumer Duty will …

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Price and Value
By Matthew Drage - Managing Director | 08/03/2023

Joining the Dots – Considering the Price and Value Outcome

[First Published by the CCTA magazine in March 2023] Overview The price and value of …

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Consumer Duty
04/07/2022

Square 4’s top tips for successful Consumer Duty implementation

The new Consumer Duty is a package of measures that consists of a new principle, …

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