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By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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Categories
By Sara Haworth – Senior Consultant | 26/07/2024

Consumer Duty Board Report 2024: Lessons Learned

With the deadline fast approaching for firms to deliver their first ever Consumer Duty Board …

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By Nicky Green (Advisory Director) | 24/07/2024

Enhancing your Client Asset Sourcebook (CASS) controls

We’re now well into the third year of the FCA’s 2022-2025 strategy with supervisory work …

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Retirement
By Simon Goryl (Advisory Director) | 20/03/2024

The FCA Retirement Income Thematic Review (TR24/1) Findings Summary

In 2020, the ‘Assessing Suitability Review 2’ was halted by the FCA in response to …

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London High-rise Commercial Buildings including the Gherkin view over the city
By Darren Fisher (Advisory Director) & Tom Jeffery (Advisory Director - Operations & Remediation) | 02/02/2024

White Paper – Borrowers in Financial Difficulty (BiFD)

In this comprehensive white paper, we provide critical insights to guide firms in supporting their …

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By Tom Jeffery - Advisory Director (Operations & Remediations) | 11/01/2024

The FCA Unveils Temporary Approach for Motor Finance Commission Complaints

Today (11th January 2024), the FCA issued Policy Statement PS24/1 outlining temporary changes to handling …

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Mortgage
By Simon Goryl - Advisory Director, & Sara Haworth - Senior Consultant | 21/09/2023

The FCA’s findings on later life mortgage advertising and advice

On 14 September 2023, the FCA published the results from its targeted review carried out over …

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For this blog, we’re talking specifically about Outcome 1 – Products and Services. Watch this space for future blogs representing the remaining outcomes.
14/11/2022

Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

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Compliance Monitoring Plan
09/11/2022

Outcomes Testing in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

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Cost of Living Coin Britain Pound Finances
18/10/2022

FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

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