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By Darren Fisher - Advisory Director, Tracy Auchterlonie - Principal Consultant | 24/10/2024

Supporting Customers in Vulnerable Circumstances

Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …

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Categories
FCA
14/09/2021

Raising the vulnerability bar – ensuring good outcomes for consumers

Creating processes enables firms to achieve operational efficiency and supports risk management. It provides a …

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19/08/2021

Forbearance – Taking an Individual Customer Approach

Now more than ever, best practice collections activity requires active and personalised customer engagement. The …

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12/07/2021

The FCA’s Consumer Duty – the continued evolution of outcomes-based regulation

We are all familiar with the concept of ‘Treating Customers Fairly’ or TCF – which …

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