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By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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By Erica Phelan - Consultant | 21/05/2025

New BNPL Regulation: Key Impacts for Consumers and Firms

As Buy Now, Pay Later (BNPL) products become a mainstream credit option, the UK government …

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Annual Board Report
By Alice Buckley - Consultant, Sara Haworth - Principal Consultant | 09/05/2025

The FCA’s s165 Request – Key Insights for Wealth Firms

Background Over the past two years, the Financial Conduct Authority (FCA) has significantly increased its …

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By Sara Haworth - Principal Consultant | 07/05/2025

FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

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By Simon Goryl - Senior Advisory Director | 02/04/2025

Effective Broker Oversight – Finance Providers

Effective Broker Oversight has become essential to ensuring regulatory compliance and delivering positive customer outcomes …

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By Nicky Green - Advisory Director, Mike Scott - Advisory Director | 27/03/2025

FCA Strategy: Plans for Trust, Risk, Growth and Enhancing Lives

The FCA published two key documents on 25th March 2025. The first is the FCA …

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By Nicky Green - Advisory Director | 24/03/2025

FCA Supervisory surge and VREQs – unravelling fact from fiction

What does the data tell us about the FCA’s Supervisory work?   There seems to …

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By Natalie Baglin - Principal Consultant | 12/03/2025

The FCA’s Vulnerability Review – A Deep Dive

On 7 March 2025, the Financial Conduct Authority (FCA) published the findings from its thematic …

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By Nicky Green - Advisory Director & Chloe Curtis - Principal Consultant | 28/01/2025

Dear CEO: Our Custody and Fund Services Supervision Strategy Letter

In December 2024, the FCA issued a series of Dear CEO letters, including one titled …

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By Simon Goryl (Advisory Director) & Elliot Cooper (Client Relationship Partner) | 16/12/2024

Ongoing Service Proposition – A Call To Action

Backdrop It will not surprise some that ongoing service propositions are in the regulatory spotlight …

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