Operational Horizon: Performing Complaints Root Cause Analysis
Root Cause Analysis – a broader scope required under the Consumer Duty Performing Root Cause …
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Root Cause Analysis – a broader scope required under the Consumer Duty Performing Root Cause …
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FCA sets out key supervision priorities for lifetime mortgage providers On 24 October 2024, the …
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Portfolio letter: FCA’s expectations for SIPP Operators The FCA has issues a Dear CEO Letter …
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It’s inevitable that there’s a lot of inter-reliance between firms, whether it’s for technology provision, …
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Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …
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As we head into the autumn, many firms are working with their auditors to prepare …
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Background & Regulatory Focus Pure Protection (PP) products have been out of the regulatory …
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With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …
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