Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy
Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …
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Email: hello@square4.com
Consumer Duty Board Reports are now a critical governance artefact. They provide Boards with an …
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The FCA’s latest review of customer due diligence (CDD) processes doesn’t introduce new regulatory expectations; …
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At first glance, Chapter 4 of the FCA’s Consultation Paper 25/37 looks like a welcome …
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The Financial Conduct Authority (FCA)’s Targeted Support regime is now live, with the authorisation gateway …
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The FCA is no longer asking whether firms have outcomes monitoring frameworks in place. It …
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The FCA has published at least six good practice and areas for improvement papers in …
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On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …
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In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …
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With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …
Learn MoreComplaints data, it appears, is like waiting for buses. You wait a while and two …
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It’s almost six months on from the 31 July implementation deadline – so what’s next? …
Learn MoreInsights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …
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