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23/10/2025

Square 4 Partners and CourtCorrect Announce Strategic Partnership to Transform AI-Powered Outcomes Monitoring – Assure 4

London, UK – [23rd October 2025] – Square 4 Partners, a professional services firm specialising …

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Categories
FCA
14/09/2021

Vulnerability – Ensuring Good Outcomes For Consumers

Creating processes enables firms to achieve operational efficiency and supports risk management. It provides a …

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19/08/2021

Forbearance – Taking an Individual Customer Approach

Best practice collections activity requires active and personalised customer engagement, now more than ever, there …

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12/07/2021

The FCA’s Consumer Duty – the continued evolution of outcomes-based regulation

We are all familiar with the concept of ‘Treating Customers Fairly’ or TCF – which …

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Popular Blogs

By Simon Goryl & Sara Haworth | 30/09/2024

Outcomes Monitoring – A Good Practice Guide

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …

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By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

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By Darren Fisher (Advisory Director) & Natalie Baglin (Senior Consultant) | 12/10/2023

Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

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Board Report
By Darren Fisher - Advisory Director | 19/12/2023

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

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By Sara Haworth - Principal Consultant | 07/05/2025

FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

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Annual Board Report
06/06/2024

2024 Consumer Duty Board Report – A Helpful Guide

Square 4 have updated this information for 2025, following the FCA’s end-of- year review and …

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