Supporting Customers in Vulnerable Circumstances
Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …
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Email: hello@square4.com
Call: 0845 139 4444
Email: hello@square4.com
Ensuring that customers receive adequate protection, especially those in vulnerable circumstances, is a key priority …
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As we head into the autumn, many firms are working with their auditors to prepare …
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Background & Regulatory Focus Pure Protection (PP) products have been out of the regulatory …
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With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus shifted …
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Earlier this week, the Financial Conduct Authority (FCA) published its latest figures relating to the …
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The Payment Systems Regulator (PSR) in the UK has a deadline of 7th October 2024 …
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For the first time in its history, the FCA has publicly censured an auditor for …
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Good complaint handling has never been a more important part of a firm’s customer support …
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On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …
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In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …
Learn MoreWith the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus shifted …
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Complaints data, it appears, is like waiting for buses. You wait a while and two …
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It’s almost six months on from the 31 July implementation deadline – so what’s next? …
Learn MoreInsights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …
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