By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

Learn More
London

‘Safeguarding’ a key FCA priority for the payments sector

On 3rd February 2025, the FCA issued a Dear CEO letter to firms that fall …

Learn More

Two and a half years on: How have Wealth Management firms responded to the Consumer Duty

The introduction of the Consumer Duty has seemingly started a new chapter for wealth management …

Learn More

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

Learn More

Dear CEO: Our Custody and Fund Services Supervision Strategy Letter

In December 2024, the FCA issued a series of Dear CEO letters, including one titled …

Learn More
london financial and commercial skyscrapers

Ongoing Service Proposition – A Call To Action

Backdrop It will not surprise some that ongoing service propositions are in the regulatory spotlight …

Learn More
Root Cause Analysis

Operational Horizon: Performing Complaints Root Cause Analysis

Root Cause Analysis – a broader scope required under the Consumer Duty Performing Root Cause …

Learn More
Board Report

Dear CEO: A Letter to Providers of Lifetime Mortgages

FCA sets out key supervision priorities for lifetime mortgage providers On 24 October 2024, the …

Learn More

Dear CEO: A Letter to SIPP Operators

Portfolio letter: FCA’s expectations for SIPP Operators The FCA has issues a Dear CEO Letter …

Learn More

Operational Resilience – Lessons from the CrowdStrike Outage

It’s inevitable that there’s a lot of inter-reliance between firms, whether it’s for technology provision, …

Learn More

Sign up to our Insights

    Download White Paper

      Privacy Policy