By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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wind renewable energy photo

How implementing the Consumer Duty can help deliver your ESG objectives

As the old saying goes, you wait ages for a bus and then two come …

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London High-rise Commercial Buildings including the Gherkin view over the city

White Paper – Borrowers in Financial Difficulty (BiFD)

In this comprehensive white paper, we provide critical insights to guide firms in supporting their …

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Insights from FCA’s Motor Finance Complaints Changes Webinar

Today (24th January 2024) the FCA hosted a webinar on the temporary changes to complaint …

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The FCA Unveils Temporary Approach for Motor Finance Commission Complaints

Today (11th January 2024), the FCA issued Policy Statement PS24/1 outlining temporary changes to handling …

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Board Report

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

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Paperwork

Collections and Recoveries – Supporting customers within an evolving economic and regulatory landscape

The UK has been gripped with economic uncertainty since 2020 following the Coronavirus pandemic. Since …

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Business

Regulatory Summary – Dear CEO Letter: FCA Expectations for Wealth Management & Stockbroking firms

On the 8th November, the FCA issued a Dear CEO Letter: FCA Expectations for Wealth …

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Podcast: Consumer Duty – Maximise Outcomes through Coherence

Listen to our recent podcast in conjunction with PIMFA, where our very own Paul Scott, …

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Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

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