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Sky-high rise buildings in London for financial services.

23/10/2025

Square 4 Partners and CourtCorrect Announce Strategic Partnership to Transform AI-Powered Outcomes Monitoring – Assure 4

London, UK – [23rd October 2025] – Square 4 Partners, a professional services firm specialising …

Categories

Consumer Duty

By Natalie Baglin - Senior Consultant | 31/05/2023

Consumer Duty – The Final Stretch

With only a couple of months to go until the 31st July Consumer Duty implementation …

Unaffordable Lending, Mass Claims

By Tom Jeffery - Advisory Director (Operations & Remediation) | 05/04/2023

Operational Horizon: Preparing for Mass Claims

The UK financial services market is a complex and ever-changing industry, with a wide range …

outcomes monitoring

By Matthew Drage - Managing Director | 28/03/2023

Outcomes Monitoring in a Consumer Duty World

[First Published by the PIMFA Winter Journal in March 2023] Overview The Consumer Duty will …

Price and Value

By Matthew Drage - Managing Director | 08/03/2023

Joining the Dots – Considering the Price and Value Outcome

[First Published by the CCTA magazine in March 2023] Overview The price and value of …

steel

By Simon Goryl - Advisory Director | 07/12/2022

Reg Update: PS22/14 – Consumer Redress Scheme for Unsuitable Advice to Transfer Out of British Steel

Overview On the 28th of November 2022, the FCA issued PS22/14, outlining the final scope …

For this blog, we’re talking specifically about Outcome 1 – Products and Services. Watch this space for future blogs representing the remaining outcomes.

14/11/2022

Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

Compliance Monitoring Plan

09/11/2022

Outcomes Testing in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

Cost of Living Coin Britain Pound Finances

18/10/2022

FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

Motor finance commission - car

11/08/2022

Motor finance commission – the new battleground for brokers and lenders within motor finance?

Following the widely expected ban by the FCA on discretionary motor finance commission models, the …

Popular Blogs

By Simon Goryl & Sara Haworth | 30/09/2024

Outcomes Monitoring – A Good Practice Guide

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …

By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

By Darren Fisher (Advisory Director) & Natalie Baglin (Senior Consultant) | 12/10/2023

Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

Board Report

By Darren Fisher - Advisory Director | 19/12/2023

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

By Sara Haworth - Principal Consultant | 07/05/2025

FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

Annual Board Report

06/06/2024

2024 Consumer Duty Board Report – A Helpful Guide

Square 4 have updated this information for 2025, following the FCA’s end-of- year review and …

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