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By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

Categories

Business Photo

08/11/2021

Raising standards in the Appointed Representative Regime

The Principal and Appointed Representative (AR) relationship has always been an area of keen focus …

07/10/2021

Square 4 Partners announce latest appointments following successful launch

[Press Release For Immediate Release (07/10/2021)] Square 4 Partners Ltd (‘Square 4’) have today announced …

05/10/2021

The FCA’s approach to assessing firms’ culture is rapidly evolving

Culture remains central to how the FCA supervises regulated firms, as highlighted by Sheldon Mills, …

FCA

14/09/2021

Vulnerability – Ensuring Good Outcomes For Consumers

Creating processes enables firms to achieve operational efficiency and supports risk management. It provides a …

19/08/2021

Forbearance – Taking an Individual Customer Approach

Best practice collections activity requires active and personalised customer engagement, now more than ever, there …

12/07/2021

The FCA’s Consumer Duty – the continued evolution of outcomes-based regulation

We are all familiar with the concept of ‘Treating Customers Fairly’ or TCF – which …

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FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

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Consumer Duty: Annual Board Report – Don’t delay!

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Unlocking Opportunity: The FCA’s Evaluation of General Insurance Pricing Practices Remedies

Insights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …

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